Refund policy

Return & Refund Policy

Effective Date: [DATE]

At Novakit, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [7 DAYS] of receiving your order.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, tags, manuals, and invoices.

  • Not show signs of misuse, damage caused by the customer, or unauthorized repairs.

We reserve the right to reject returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact our customer support team at [store@novakit.in] with the following information:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos of the product (if applicable)

Once your request is reviewed and approved, we will provide further return instructions.

3. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically completed within 5 after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

4. Exchanges

If you received the wrong product, a damaged item, or a defective product, we will gladly offer an exchange, subject to product availability.

To request an exchange, contact us at [store@novakit.in] within [7 DAYS] of delivery.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within [7 DAYS] of delivery.

  • Provide clear photos or videos showing the issue.

  • We will review your request and, if approved, offer a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable content

  • Items marked as "Final Sale" or "Non-Returnable"

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Novakit will bear the return shipping cost.

  • If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

8. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Novakit

Email: [store@novakit.in]

Phone: [00000-00000]

Business Address: [bikaner,rajasthan]

Customer Support Hours: [24/7]

We appreciate your trust in Novakit and are committed to making your shopping experience simple, secure, and satisfying. Thank you for choosing us!