Shipping policy

Shipping Policy

Effective Date: [DATE]

Thank you for shopping with Novakit. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

  • All orders are processed within [24hr] after payment confirmation.

  • Orders are processed during our business days, excluding weekends and public holidays.

  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

2. Shipping Methods

We work with trusted courier partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Shipping Charges

Shipping charges are calculated during checkout.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPEDITED SHIPPING COST] (if applicable)

  • Free Shipping on orders above [FREE SHIPPING THRESHOLD] (if applicable)

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Estimated Delivery Time

Estimated delivery times are as follows:

  • Metro Cities: [7–15 BUSINESS DAYS]

  • Other Cities & Towns: [7–15 BUSINESS DAYS]

  • Remote Locations: [7–15 BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier service.

5. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email or SMS.

You can use this tracking number to monitor your shipment until it reaches your doorstep.

If you do not receive your tracking details within [48 HOURS/DAYS], please contact us at [store@novakit.in].

6. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High shipping volumes

  • Courier service disruptions

  • Incorrect or incomplete delivery addresses

If your order is significantly delayed, our support team will assist you in tracking and resolving the issue.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us within [3 DAYS] of the expected delivery date.

  • Include your Order Number and photographs (if applicable).

  • We will work with the courier partner to investigate and provide an appropriate resolution, which may include a replacement or refund where applicable.

Thank you for choosing Novakit. We appreciate your trust and are committed to providing a smooth, reliable, and hassle-free delivery experience.